Frequently Asked Questions

We cover the areas of Valencia, Saugus, Stevenson Ranch, Newhall, Canyon Country, Castaic. Our team would love to help with our Dog Walking and Pet Care needs!

Absolutely! Our Pet Care Providers also undergo thorough vetting and a comprehensive hiring process to ensure top-quality care for your pets.

Yes, we are fully insured and bonded for your peace of mind.  The safety and well-being of your pets is our top priority and we take every precaution to ensure their care and protection.

We are not just pet sitters, we are a dedicated team of pet care professionals who understand that your furry family deserves the very best. While we will always try to provide the same pet care professional, please know that in the event he/she cannot make it, there is a team ready for you.  Service continues as that is our commitment to you and your furry family.

Absolutely! We offer Meet and Greets for clients with their pet(s).  For pets who are more shy or reserved around new people, we’ve found that having the owner join us on the first walk or in person meeting creates familiarity and comfort, making your pup see us a part of their pack.  We’re committed to building trust and ensuring a positive experience from the very beginning.

Yes we do , it includes spending a portion of the visit focusing on engaging playtime to stimulate our frisky Best Feline Fur-iends and promote activity. We will use their favorite toys and make sure they are fully engaged while we are caring for them. Of course, we offer the Basic Cat Visit for all the kitties that are more independent and simply require basic needs.  Services include litter box cleaning, freshening water, feeding and small household duties.

Using our app is the most convenient and efficient way to schedule.  You can also reach out via phone or email to get your requests and we can add services for you.  We are here and happy to help!

We work with an abundance of dogs with different needs.  For example, for dogs that have minor leash aggression, if we have a team member in your area with experience, and can safely provide the service, we’re happy to help.  We are not qualified to work with pups who have fear or people aggression, as we are not training professionals.

We ask that clients provide all of the tools necessary to provide service for our BFFs (Best Fur-iends). We only allow our pet care providers to share treats that have been supplied by the clients themselves for safety purposes, as many pets have allergies to certain ingredients.

To ensure maximum flexibility, we require either a keypad or lockbox for entry to your home.  For safety, we encourage our clients to place their lockboxes in an inconspicuous area and not on their front door.  Don’t worry, you can find lockboxes at reasonable prices in any home improvement stores or online.

Yes. We understand that some pets may have special needs or require medications.  Our caring team is experienced in administering medications and providing limited specialized care, ensuring your pet’s well-being and comfort.  A surcharge is added to visits as needed and is priced depending on what is needed.

Although all reasonable efforts will be made to provide the agreed-upon services, inclement weather (e.g. heavy rain, fire or extreme heat), national emergencies, acts of God, or other circumstances beyond our control may delay or prevent Pet Sitter’s visit(s).  In such a case, the Client and/or the emergency contact person will be notified so other arrangements can be made.

We ask that Clients provide us with an inclement weather emergency contact that can easily check your pets in the event we cannot access your home. Your emergency contact should be able to walk to your home and have working keys for entry.  All visits that are canceled as a result of inclement weather are credited to your account for use toward future services.

We also ask that you consider your Pet Sitter’s safety. Please also note that your sitter is empowered to shorten exercise time during heavy rainfall or extreme heat.  In such cases, exercise time will be replaced with indoor playtime and TLC.

We will do our best to accommodate last minute bookings.  We can’t guarantee service, but having a Care or Walking Team increases your chances of us being able to help!

Holidays are the busiest time of the year for us! We operate 7-Days a Week, 365 days a year.  Our Client Experience Coordinators are available and happy to assist you!

Our cancellation policy varies depending on the service.

For vacation services, a cancellation charge of 100% of service will be applied for bookings cancelled within less than 72 hours of the start date.  A one time consultation charge of $25 will be applied if a consultation is made but the service is cancelled. Vacation Services booked within 48 hours of the starting date of request will require the client to pay 50% of the invoice upfront, which is non-refundable. 

Holiday Service Cancellation Policies:

To hold and guarantee dates requested during busy Holiday periods (e.g. Thanksgiving, Christmas, New Year, 4th of July), all pet-sitting reservations over holiday periods require a 14 day cancellation notice prior to the start of service.  No credits or refunds will be given if visits are cancelled within our service window without a 14-day notice. 

Holiday Boarding requires a 50% non-refundable deposit.